*Other resources you might be interested in....

Other sites of interest:

http://www.howardesign.com/exp/service/ provides links to many of the seminal Service Operations articles.

http://operationsroom.wordpress.com/ - An operations management blog out of Northwestern. The bloggers comment on OM current event stories - great stories to bring into class to introduce a topic and get students talking.

http://serviceexperienceexcellence.blogspot.com/** - A nice new blog from Mike Dixon at Cornell focused on Service Operations Management (Go Mike!!)

"Decision Sciences Journal of Innovative Education" - look for this journal in your school's library/ e-library - this journal provides many different cases, games, and other ideas for teaching OM.

http://www3.informs.org/site/ITE/ - INFORMS Transactions on Education - another journal for cases, games, and other ideas for teaching Management Science and Operations Research. They just announced a special issue on Service and Retail Operations Management.

http://www.neilsonjournals.com/OMER/omerv3.html - Operations Management Education Review - a journal with exercises and case studies for use in teaching OM. Unfortunately, the site only allows access to abstracts - you have to pay for access to the full article. However, it is possible that your school subscribes to this journal and you can access it for free through your school's library.

http://onlineprograms.smumn.edu/resource/business-leadership/online-tools-for-project-management - Online Tools for Project Management - A free list of online project management tools, some of which are free or offer free trials.

Books

"McKeachie's Teaching Tips" by Wilbert McKeachie and Mrilla Svinicki-
A classic book on basics of classroom management and course organization. A great starting point.

"Creating Significant Learning Experiences" by L. Dee Fink-
A good book to help you think about your course holistically and help you construct a course from the ground up. The methods are well-researched and the Exhibits provide a nice template for thinking about your course.

"Brain Rules" by John Medina-
12 rules about how the brain works and how that affects the ability to learn. The book explains the rules, then translates those rules into practices that improve classroom learning. This book provides a good explanation about why we should use hooks in our teaching and we need hooks every 10 minutes or so if we lecture.

"What the Best College Teachers Do" by Ken Bain-
A book which consolidates the key elements of the best college teachers and provides anecdotes of how the best achieve their results. A good book to think about how to elevate your teaching, but don't expect lists of how to get there. I think the first three books listed are good to provide a foundation, then this book can help you think about how to raise teaching to the next level.

"Advice for New Faculty Members" by Robert Boice-
This teaching stuff is all well and good, but we also have to do research, right? How do we find that ever-elusive balance? And not go crazy? This is a good book to help you find a balance, and gives good advice for new faculty.

Other sites of interest:
http://operationsroom.wordpress.com/ - An operations management blog out of Northwestern. The bloggers comment on OM current event stories - great stories to bring into class to introduce a topic and get students talking.

"Decision Sciences Journal of Innovative Education" - look for this journal in your school's library - this journal provides many different cases, games, and other ideas for teaching OM.

http://www3.informs.org/site/ITE/ - INFORMS Transactions on Education - another journal for cases, games, and other ideas for teaching Management Science and Operations Research. They just announced a special issue on Service and Retail Operations Management.